Help and frequently asked questions (FAQ's)
Click on the question below to find out the answer. If you question isn't listed below then please use the contact us form or call 01 663 7666.
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Will my money fund the actual gift I choose?
• Is ordering from Gift of Sight on the Internet safe and secure?
• Can I order for a friend/relative abroad?
• Can I order if I don’t live in Ireland?
• How can I pay for my order?
• What should I do if I have problems placing my order?
• How long will it take for my order to arrive?
• What do I do if the card I ordered hasn’t arrived?
• How can I make a donation to Sightsavers?
Will my money fund the actual gift I choose?
See‘how your gift helps' for more information on this.
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Is ordering from Gift of Sight on the Internet safe and secure?
Absolutely! We use WorldPay - one of the biggest and most respected online payment processors - to process our voucher sales.
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Can I order for a friend/relative abroad?
Yes, we can send your card to anyone anywhere in the world and the postage cost is included in the price of the gift.
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Can I order if I don’t live in Ireland?
Yes you can. Your chosen payment method will be charged in Euro. Please bear in mind that postage may take a little longer for international orders.
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How can I pay for my order?
You can order on-line with any credit or you can use your Laser debit card. If you’d prefer to order by post or pay by cheque, please call our team on (01) 663 7666 and request a printed catalogue.
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What should I do if I have problems placing my order?
If you have a problem at any point please contact our customer service team on (+353) 01 663 7666. Alternatively you can e-mail us: gifts@sightsavers.ie
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How long will it take for my order to arrive?
Most orders are dispatched within two working days. Your order will be sent via An Post. Once your order has been dispatched it usually takes two or three days to be delivered to Irish addresses, about a week to be delivered to European addresses and approx two or three weeks for all other countries.
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What do I do if the card I ordered hasn’t arrived?
The first thing you should do if your gift card hasn’t arrived is to double check the email confirmation that we sent you with the delivery address of the card. If the delivery details are correct and the card hasn’t arrived after the specified time in question above, then please contact our team on (+353) 01 663 7666 who will then investigate the matter for you.
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How can I make a donation to Sightsavers?
If you are ordering gifts from this Gift of Sight website, you can add an additional donation before you checkout. Alternatively, you can make a donation to Sightsavers in the following ways: BY PHONE: Call Sightsavers Supporter Care team on (01) 663 7666 BY POST: Send a donation, along with your name and address details to the following address: Sightsavers, 70 Upper Georges Street, Dun Laoghaire, Co. Dublin. For security reasons, please don’t send cash. Online: www.sightsavers.ie
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